FRONT LINE HEROES NEWS BULLETIN
Hero Highlights
Fresh Off the Press
Officer Jeffrey Ayon Gil – Heroic Conduct Protects Staff, Members, and Property
Client leadership at a Los Angeles location recognized Officer Gil for his outstanding and brave conduct protecting staff, members, visitors, and property. Officer Gil stepped in to prevent a combative transient from breaching the facility and forcefully making his way on-premises. While doing so, Officer Gil sustained minor injuries, but he successfully stopped the person from gaining unauthorized access to the facility.
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Thank you for your heroic conduct, Officer Gil! Your bravery keeps us safe!
Shift Supervisor Hugo Quevedo and Security Manager Robert Harte – Offer Calmness and Empathy to Avoid a Tragic Ending
Shift Supervisor Hugo Quevedo and Security Manager Robert Harte in Pleasanton responded to a loud bang from the lobby and found a naked person running and throwing rocks at a window nearby. When they approached the individual, she fled to the third floor of the parking structure, climbed the railing, and hung off the edge. Officer Quevedo successfully talked her back to safety by offering her some water. Officer Quevedo and SM Harte kept her engaged, and Officer Quevedo positioned himself between the individual and the railing. The team continued to talk to her calmly with empathy while waiting for the local police department to arrive. The distressed woman made a couple of attempts to approach the railing, but Officer Quevedo blocked her access and kept her safe. When the local police department arrived, they safely put her into protective custody and transported her by ambulance to the hospital for medical attention.
Thank you, Supervisor Quevedo and SM Harte! Your calm and empathetic response avoided a potentially tragic ending!
Great Job, Team!
Officer Elvis Chase – Heroic Conduct Protects Staff, Members, and Property
Officer Elvis Chase from Georgia was recently recognized by a client leader who said, “Elvis is amazing. He performs in a professional and positive manner. Also, he makes every person walking through the door feel very welcome with his smile and warm greeting.” Within days of receiving this fantastic feedback, Officer Chase received recognition from THREE additional leaders! The messages are similar in that they all recognize him as amazing, alert, engaging, and more importantly, they all point to Officer Chase continuously going above and beyond, his friendly demeanor, and that he is exactly who we want representing us!
Great job, Officer Chase - your positive attitude makes a difference, and you are appreciated by all!
Redwood City – Halloween Potluck and Festivities
If you are a loyal reader of this bulletin, you know the Redwood City security team has a rock star Admin Specialist, Serena Alvarez. She is always boosting the team’s morale and bringing people together. This time, the team gathered and shared a potluck to celebrate Halloween! Take a look at some of the delicious food, treats, and smiles they shared. Thank you, Redwood City team, for keeping spirits up and reminding us of the importance of celebrating to help unwind from our busy work schedules.
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Michelle Cho – True Leader
 Michelle Cho, Assistant Security Director at the Mid Atlantic States market, was invited to a conference call regarding an effort to reduce a client employee's internet presence in the California market. Having previous experience with this, Michelle stepped up and scheduled another conference call to do a presentation on the topic for a group of client team members. During the presentation, Michelle discovered a vulnerability and presented a solution to correct it immediately. Her team and clients continuously appreciate her expertise.
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Michelle is a Founding Members of the Women in Healthcare Security Network, an Employee Resource Group that Provides scholarship and mentorship opportunities, ally and awareness programs, and many activities focused on spearheading diversity & inclusion topics and improving the culture of our teams. Learn more and join us at www.bci-toolkit.com/wihs
Thank you for all you do, Michelle! You’re a true leader!
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Antioch Team – Partners of the Patient Care Team
The Antioch Security team received a wonderful email from a client. The Quality Services Leader, who was in the Emergency Department as a patient, described the Security team as "AMAZING!" A few of the compassionate and excellent services observed and mentioned in the email included: ​
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An ED Specialist provided a cold patient with a blanket promptly.
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An ED Specialist helped a hungry patient get a $20 bill broken to use the vending machines.
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Two Officers were attentively directing traffic and monitoring social distancing.
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An Officer helped two elderly patients who use wheelchairs navigate the line throughout their wait.
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An ED Specialist took the time to stop and check on patients who had been waiting a long time and wiped down chairs between patients to keep the waiting area safe and clean for other patients.
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An Officer checked in on a person outside the ED and watched a family member waiting inside (due to COVID restrictions, could not stay with the family member) and took the person's phone to the patient waiting inside to enable the family to communicate. The Quality Service leader wrote that "every one of them went above and beyond to help patients and make the wait more comfortable" and "You should be very proud of your team. They truly display compassion and commitment to the patients they serve!"
Great job, Antioch team! Your team's actions genuinely embody what it means to be a Healthcare Security Professional.
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Previous Heroes Series
Third Quarter
2021 SEries
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Officer Carissa Palomarez – Selfless Response to a Hit and Run
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Supervisor Carlo Sanchez –
Devoted to Providing Hard Work and Excellent Service -
Security Manager Michael Budd – Raising the Bar by Setting the Example in Antioch, CA
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Officer James Guerrero – Attentive and Always Looking Out for Us
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Sergeant William Asiedu – Recognized for Professionalism and Excellent Work Ethics
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Officer Ricardo Contreras – Professional, Polite and Effective
Fourth Quarter
2021 SEries​​
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Officer Jeffrey Ayon Gil – Heroic Conduct Protects Staff, Members, and Property
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Officer Elvis Chase – Heroic Conduct Protects Staff, Members, and Property
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Command Center Operator Alice Flores – Recognizes a Patient on Stand-by Who was Reported Missing
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Systems Administrator, Anthony Ilagan – Named a 2021 TOP COP!
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Officer James Rosa – Considerate Approach Toward Distressed Patient
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Officer Ricardo Contreras –Professional, Polite and Effective
​Fourth Quarter
2021 Series
Third Quarter
2021 Series
Second Quarter
2021 Series
First Quarter
2021 Series
A Message from BCI and Securitas Leadership
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Our Officers are Healthcare Security Professionals. They embody and own the safety of our nation's care environment. They put on their uniform each day and head to the front line, tasked with the responsibility of keeping our medical facilities, doctors, nurses, and patients safe. Here are some stories and messages we would like to highlight, in appreciation of our Front Line Heroes.
To all Officers
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We see you, we honor you, we value you, and we thank you for your service and dedication.
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You have a critical role to play, and we could not be doing this without you. THANK YOU!
“A hero is any person really intent on making this a better place for all people”
Maya Angelou
